Oracle AME (Credit Memo Approval process) Integration to Oracle E-Business Suite

March 04, 2019

Learn how you can extend the Credit Memo Invoice Approval process in Oracle AME to Oracle E-Business Suite R12. 


The client is a US-based subsidiary of a global transportation services company. They operate and maintain a fleet of more than 21,500 buses serving nearly 600 school districts across the US. They sought to transition a major portion of their business to an AR Dispute approval hierarchy process using the capabilities of Oracle AME (Approval Management Engine). Based on the selected business model, ennVee was asked to provide a cost-effective, AME-based solution that integrates with the client's existing Oracle E-Business Suite R12.

Solution Approach

Based on Job hierarchy and approval limits, we implemented AME (Credit Memo Approval Process) within the client's application architecture framework to incrase the effectiveness of managing customer disputes. The integration utilizes a single set of master product data between both applications, automatically generates the approvals, and sends out notifications to the appropriate individual. ennVee provided a single solution for the entire Receivable Dispute process, from generating custom approvals, to enabling the client's customers to seamlessly submit disputed invoices, and generating approved credit memo invoices via a customized workflow.

Project Topology

  • Oracle E-Business Suite (EBS) R12.x
  • Oracle Approval Management Engine (AME)
  • Workflow 


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Oracle E-Business Suite Oracle AME Credit Memo Invoice Approval Process Procurement AME in Oracle R12