Oracle AME (Credit Memo Approval) to Oracle EBS Integration

March 04, 2019
The client is a global transportation services company based in the US. They operate and maintain a massive fleet of 21,000+ buses that services close to 600 schools districts nationwide.



  • Transition a major portion of the business to an Accounts Receivable (AR) Dispute approval hierarchy process using Oracle AME (Approval Management Engine).
  • Deliver an AME-based solution that integrates with the company's existing Oracle E-Business Suite (EBS) Release 12.1.3.


Project Topology

  • Oracle E-Business Suite (EBS) R12.1.3
  • Oracle Approval Management Engine (AME)
  • Workflow


Solution Approach & Features

  • Implement AME (Credit Memo Approval Process) based on Job hierarchy and approval limits within the company's application architecture framework.
  • Build an integration that utilizes a single set of master product data between both applications, automatically generates approvals, and sends notifications to the appropriate employee.
  • Provide a single solution for the entire Receivable Dispute process, from generating custom approvals, to allowing the client's customers to seamlessly submit disputed invoices, and generating approved credit memo invoices through a customized workflow.


Solution Process

  1. Set up AME approval process by creating approval hierarchy, approval groups and rules
  2. Enable AME setup by using Profiles
    (AME: Installed, AR: Use Oracle Approvals Management in Credit Memo Workflow)
  3. Include the Custom Approval Process in Credit Memo Workflow
  4. Enable Oracle AME in the Receivable Process in Oracle EBS


  • Setups needed to access the Collection Form
  • Set profile option as YES for the profile below:
    • Profile option name1: -- AME:installed
    • Profile option name2 -- AR: Use Oracle Approvals Management in Credit Memo Workflow


Outcome & Business Benefits

  • Minimized manual, time-intensive proposal generation
  • Elimination of redundant data
  • Maintaining consistent credit memo invoice approval
  • Increased the effectiveness of managing customer disputes.


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Oracle AME Credit Memo Invoice Approval Process Procurement AME in Oracle R12


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