ennVee Blog

The latest ERP, BI, and Cloud insights, case studies, and white papers.

SUBSCRIBE
    March 04, 2019
    3 MIN READ

    A student transportation services company transitioned a major portion of its business to an AR Dispute approval hierarchy process using Oracle AME.

    Contents

    Want to read later?

    Download white paper

    Background

    The client operates and maintains a massive fleet of 21,000+ buses that services close to 600 schools districts nationwide. With a fleet of that size, the client needed an Oracle AME (Approvals Management Engine) based solution that integrates with their existing Oracle E-Business Suite system (R12.1.3). Based on the selected business model, ennVee was asked to provide a cost-effective, AME-based solution that integrates with the client's existing Oracle E-Business Suite ERP.

    Solution Components

    • Oracle E-Business Suite (EBS) R12.1.3
    • Oracle Approval Management Engine (AME)
    • Workflow

    Solution Approach and Features

    • Implement AME (Credit Memo Approval Process) based on Job hierarchy and approval limits within the company's application architecture framework.
    • Build an integration that utilizes a single set of master product data between both applications, automatically generates approvals, and sends notifications to the right employee.
    • Provide a single solution for the entire Receivable Dispute process, from generating custom approvals, to allowing the client's customers to seamlessly submit disputed invoices, and generating approved credit memo invoices through a customized workflow.

    Solution Process

    1. Set up AME approval process by creating approval hierarchy, approval groups and rules
    2. Enable AME setup by using Profiles
      (AME: Installed, AR: Use Oracle Approvals Management in Credit Memo Workflow)
    3. Include the Custom Approval Process in Credit Memo Workflow
    4. Enable Oracle AME in the Receivable Process in Oracle EBS

    oracle-ame-oracle-ebsr12-integration-diagram

    Steps in Oracle EBS

    • Setups needed to access the Collection Form
    • Set profile option as YES for the profile below:
      • Profile option name1: -- AME:installed
      • Profile option name2 -- AR: Use Oracle Approvals Management in Credit Memo Workflow

    Outcome and Future Benefits

    • Minimized manual, time-intensive proposal generation
    • Elimination of redundant data
    • Maintaining consistent credit memo invoice approval
    • Increased the effectiveness of managing customer disputes

    Want more Oracle AME solutions?
    Download the Oracle AME to Oracle EBS R12 Integration success stories bundle

    image-oracle-ame-credit-memo-approval-to-ebs-integration

    White Paper

    Integrating Oracle AME (Credit Memo Approval) with Oracle EBS R12

    Download white paper